Topic Lifecycle: Dormant
This topic is currently dormant in the news cycle. It was last covered on Wednesday 8 July 2026 and has not appeared in recent broadcasts.
Coverage trend (last 30 days)
How much coverage this topic got from each channel over the past month.
On screen
Stills are sampled automatically at 60-second intervals. Where shown, the still is the nearest available frame from the relevant broadcast segment and is included to show what was on screen during that part of the broadcast. A still may not correspond to the exact second of a quoted phrase.
Recent stories
The latest story timelines linked to this topic, newest activity first.
What was reported
A plain summary of this topic, built from the channels that covered it.
Ofcom has fined Virgin Media £28 million for preventing or delaying customers from cancelling their contracts. The regulator found that the company used tactics such as hanging up on customers, putting them on hold for no reason, and not processing cancellation requests. Ofcom described this as the largest fine it has ever imposed under its consumer protection rules. Virgin Media has apologised, said it has redesigned its customer service, and paid compensation where appropriate. The fine comes as Ofcom has introduced a new one-touch switch service to make it easier for customers to change providers.
Key Claims by Channel
This is a cross-channel consensus summary, not an objective account. Consensus can be uniformly wrong, or omit what only one channel covered.
Timeline
Where this topic appeared. Cells show coverage time and are darker when there was more coverage.